Shipping policy

Shipping
Packages are shipped with Postnord (Swedish carrier) or with UPS. You can choose between available shipping options at the checkout.

Tracking
You will get a tracking number when the order ships.

Processing time
The time we need to prepare an order for dispatch varies. We generally ship orders once or twice a week.

Made to order (custom made) items
Most of our toys are custom made and will require a few days to be made before being shipped. Find the exact time frame on the product pages.

Estimated delivery times (Postnord)
Sweden: 1-3 business days
Europe: 2-3 business days
North America: 5-9 business days
Australia, New Zealand and Oceania: 6-15 business days
Asia Pacific: 5-15 business days
Latin America and the Caribbean: 5-15 business days
North Africa and the Middle East: 5-15 business days
Sub-Saharan Africa: 7-15 business days

Estimated delivery times (UPS), depends on the service chosen
Sweden: 1-2 business days
Europe: 1-4 business days
North America: 2-5 business days
Australia, New Zealand and Oceania: 5-9 business days

We’ll do our best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

These estimates do not include time in customs.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Questions?
If you have any questions about your order feel free to contact us!