Due to the nature of our products we generally do not accept returns or exchanges.
However, if you have not removed the toy from the sealed bag it came in, you can contact us and we will do our best to help you. In this case, we have a 14-day return policy, which means that you have 14 days after receiving your item to request a return.
To start a return, you must contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.